Salesforce Administrator

The Salesforce Administrator will be responsible to ensure that Yaqeen Institute US and Yaqeen Canada capitalizes on the benefits offered by the Salesforce CRM system. To ensure success as a Salesforce Administrator, you should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment.

• Ensures optimal performance of Salesforce systems and products.
• Upgrades and configure Salesforce systems for optimized integration.
• Manages Salesforce roles, profiles, sharing rules, workflows, and groups.
• Imports leads, contacts, and other data.
• Maintains NPSP apps.
• Builds custom reports and dashboards as requested.
• Performs database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluates and install new Salesforce releases as well as provide training and support.
• Documents processes, including error reports and changes to field history tables.
• Reconciles Salesforce data with payment gateways and offline donation sheets prepared for import.

• Minimum of a BA, BS, or equivalent.
• Salesforce Administrator Certification.
• A minimum of two to three years of professional experience working as Salesforce administrator.
• Ability to organize and prioritize time and accurately complete multiple varied tasks.
• Ability to maintain confidentiality of donor information and other sensitive information.
• Excellent data entry skills with a passion for data management, accuracy and reporting.
• Ability to analyze and interpret data.
• Excellent customer service background and demonstrated organizational and communications skills.
• Two to three years related work experience with the Muslim community in the field of development preferred.
• Manages for Results - Strong project management skills necessary to manage and coordinate multiple relationships and projects at one time.
• Leverages Functional Expertise - Ability to proactively and independently manage all aspects of fundraising activities.
• Communicates Effectively - Ability to communicate with a wide variety of internal and external stakeholders through both written and verbal communication.
• Collaborates Internally and Externally - Ability to collaborate across a variety of internal departments as well as partner and engage with a wide range of external stakeholders.
• Translates Strategy to Operational Goals - Ability to understand Yaqeen’s overall strategy and then work to implement the strategies.
• Strong proficiency in Microsoft Office and Google Suite. Experience with or interest in learning HubSpot, Classy, Salesforce, and other development software.
• Superior verbal/written communication skills.
• Exceptional interpersonal skills and ability to work collaboratively with all levels of staff, volunteers, donors, and prospective donors.
• Ability to manage up and across different staff levels to bring projects to completion.
• Strong organizational skills.
• Analytical skills and strong attention to details.