Operational Manager

The Operations Manager will ensure smooth workflow for Operations related work

• Ability to maintain confidentiality of donor information and other sensitive information.
• Ability to organize and prioritize time and accurately complete multiple varied tasks.
• Quick typing skills with an attention to detail and thoroughness in ensuring task completion.
• Two to three years related work experience with the Muslim community in the field of development preferred.
• Respond to all support emails and HubSpot tickets in a timely and professional manner.
• Uses prepared templates to respond to frequently asked questions.
• Updates templates used as needed.
• Mail thank you cards to donors.
• Maintains operations by following policies and procedures and reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

• Strong proficiency in Microsoft Office and Google Suite.
• Exceptional interpersonal skills and ability to work collaboratively with all levels of staff, volunteers, donors, and prospective donors.
• Ability to manage up and across different staff levels to bring tasks to completion.
• Strong organizational skills and attention to details.
• Excellent organization, planning, and verbal/written communication skills
• A collaborative mindset and ability to work with varying and changing needs
• Ability to manage numerous projects simultaneously and meet deadlines.
• Ability to work nights, weekends, and potentially holidays as required.