Development Assistant

The Development Assistant is responsible for ensuring that donor communications are professionally crafted, address the nature of the inquiry, and reply in a timely fashion for Yaqeen US and Canada.

• Models Islamic character and professionally represents the Yaqeen brand.
• Assists in preparation of donor communications.
• Supports the planning and execution of development events.
• Respond to all support emails and HubSpot tickets in a timely and professional manner.
• Uses prepared templates to respond to frequently asked questions.
• Updates templates used as needed.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains donor confidence and protects operations by keeping information confidential.
• Logs errors in payment processing and the details of their instances for further investigation.
• Processes or makes changes to donations, including making the necessary changes to the donor’s profile in the CRM and payment method accounts.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains donor confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

• Ability to maintain confidentiality of donor information and other sensitive information.
• Ability to organize and prioritize time and accurately complete multiple varied tasks.
• Quick typing skills with an attention to detail and thoroughness in ensuring task completion.
• Two to three years related work experience with the Muslim community in the field of development preferred.
• Strong proficiency in Microsoft Office and Google Suite.
• HubSpot and Salesforce experience preferred.
• Superior verbal/written communication skills.
• Exceptional interpersonal skills and ability to work collaboratively with all levels of staff, volunteers, donors, and prospective donors.
• Ability to manage up and across different staff levels to bring projects to completion.
• Strong organizational skills.
• Strong attention to details.
• Experience with or interest in learning HubSpot, Stripe, and Salesforce is preferred.